Contact Us

Our reservation team is always on hand and happy to help…

Before getting in touch you may find the answer to your question below.


The quickest way to make a booking is here or by emailing us at

Your cancellation policy will be dependent on the room you wish to book and will be in the terms and conditions when booking.

You can make amendments on our guest portal, through our app or send us an email and we would be more than happy to help!

Check-In & Out

Our standard check-in time is 3 PM. For Rìgh Rewards members we can offer a 12 PM check-in, subject to availability.

Check-out time is 10 am.

We will always do our upmost to allow you to check-in as early as possible. Please contact us directly so we can get you checked-in.  

Yes, you can store your luggage with us on the day of check-in or check-out.

Someone will be able to answer any queries between the hours of 8 am and 10 pm. Emergency assistance is 24 hours.

Download our app and link your reservation via an email link. We have put together our pre-arrival check-in so you can fill out the required information before arriving. Once you have arrived at the property, you simply go straight to your room and use your phone as your mobile key.

Check-In & Out

Yes, WIFI is complimentary for all rooms.

We do not offer room service, but you can enjoy food from delivery platforms such as Deliveroo and Just Eat.

Yes, we have pet-friendly rooms.

No smoking is permitted within the hotel including e-cigarettes.

Someone will be able to answer any queries between the hours of 8 am and 10 pm. Emergency assistance is 24 hours.

There is nearby parking provided by Just Park on Young Street (500 yards from the property), NCP on Castle Terrace (1000 yards from the property), St James Centre (1200 yards from the property) or Q-park at the Omni Centre (1400 yards from the property). Please get in touch if you would like any assistance.

Yes, our guest relations can assist in many ways from private chauffeur arrangements picked up from your private jet to taxis from rail stations. 

If you need any assistance, you can contact our team via the form below or email us at

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71 George Street,

Phone:  01315634229